The accessibility of bank websites has been a great challenge for people with visual disabilities, especially in developing countries. Egypt is considered a good example for such countries with a population over than 98 million. The low level of staff expertise in dealing with visually disabled clients makes it harder for them. Thus, the research at hand addresses the main challenges that face people with visual disabilities, and the fact that they are mostly prevented from having independent bank accounts; which highly threatens their security. Literature was extensively reviewed to determine the key dimensions that affect the digital banking accessibility, and identify the mediating and moderating factors. A theoretical framework was accordingly developed and proposed. A structured questionnaire is adopted and adapted to survey people with visual disabilities. Focus groups are also conducted to understand their perceptions, and semi-structured interviews are conducted to get a deep insight into decision makers’ perception both in the banking sector and the governmental entity. Data collected was statistical and interpretive. The study also conducts an experiment in order to assess the recommended digital banking system. Research findings together with the literature review enabled a set of recommendations that can act as a clear guide to governmental representatives and decision makers at banks.
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